Terms and Conditions
1. Introduction
Welcome to Calla Co ("we," "our," "us"). By accessing or using our website and placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website.
2. About Our Business
Calla Co is an online retail store dedicated to providing high-quality pet products to customers across the United States and Australia. We work with a network of trusted suppliers and partners to bring you a carefully curated selection of products delivered directly to your door. Please be aware that product images are representative and may slightly differ from the actual item received, and packaging may vary from what is shown on the product page. As we work with international supply partners, delivery times may also vary.
3. Eligibility
By using this website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. We reserve the right to refuse service to anyone at any time at our sole discretion.
4. Product Information
We make every effort to display accurate product descriptions, images, and specifications on our website. However, we do not warrant that product descriptions or other content on this site are accurate, complete, or error-free. In the event that a product is listed with an incorrect price or description, we reserve the right to cancel or refuse any orders placed for that product. Product colors may vary slightly due to screen display settings and lighting conditions, and product dimensions and weights are approximate and provided by our suppliers. We reserve the right to modify or discontinue any product at any time without notice.
5. Pricing & Payment
All prices listed on our website are in USD for United States customers and AUD for Australian customers unless otherwise stated. Prices are subject to change without notice. We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Apple Pay and any other payment methods displayed at checkout. All transactions are processed securely and Calla Co does not store your payment information. Payment must be received in full before your order is dispatched.
6. Orders & Processing
By placing an order, you are making an offer to purchase a product subject to these Terms and Conditions. We reserve the right to accept or decline your order at any time. An order confirmation email does not constitute acceptance of your order — acceptance occurs when your order has been dispatched. Orders are processed within 1–3 business days, and once an order has been placed and processed, it may not be possible to cancel or modify it. If we are unable to fulfill your order for any reason, you will be notified promptly and a full refund will be issued.
7. Shipping & Delivery
We currently ship to the United States and Australia only. Estimated delivery times are 8–16 business days from the date of dispatch. Delivery timeframes are estimates only and are not guaranteed. Calla Co is not responsible for delays caused by carrier or logistics provider delays, customs processing times, natural disasters, public health emergencies, or other circumstances beyond our control. It is the customer's responsibility to provide accurate shipping information at checkout, and we are not liable for orders lost or delayed due to incorrect address details provided by the customer.
8. Returns & Refunds
Our Return & Refund Policy forms part of these Terms and Conditions. By placing an order, you agree to the terms outlined in our Return & Refund Policy. Items must be unused and in their original condition and packaging, and photo or video evidence is required for all damaged or faulty item claims. Refunds are issued upon confirmation of returned item receipt, and all returns must be requested within 30 days of receiving your order. Full details are available on our Return & Refund Policy page.
9. Intellectual Property
All content on this website — including but not limited to text, graphics, logos, images, product descriptions, and design — is the property of Calla Co or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.
10. Third-Party Links & Services
Our website may contain links to third-party websites or services, including supplier pages, social media platforms, and payment processors. These links are provided for your convenience only. Calla Co has no control over the content or practices of third-party websites and accepts no responsibility for them. Accessing third-party links is done entirely at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, Calla Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our website, any errors or inaccuracies in product descriptions or pricing, delays in shipping or delivery, loss or damage to products during transit, or any unauthorized access to your personal data. Our total liability to you in connection with any order shall not exceed the amount paid by you for that order.
12. Disclaimer of Warranties
Our website and all products and services provided through it are offered on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
13. Privacy Policy
Your privacy is important to us. By using our website, you consent to the collection and use of your personal information in accordance with our Privacy Policy. We do not sell or share your personal data with third parties for marketing purposes.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of this website or any purchase made through it shall be subject to the exclusive jurisdiction of the courts of Australia, without prejudice to any rights you may have under the consumer protection laws of your country of residence.
15. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon being posted to the website. Your continued use of the website following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
