Shipping Policy
Where We Ship
We currently ship to the United States and Australia. We are actively working on expanding to more countries soon — stay tuned and follow us for updates.
Processing Time
Once your order is placed, please allow 1–3 business days for your order to be processed and dispatched. You will receive a confirmation email with your tracking details once your order is on its way.
Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| United States | 8–16 business days |
| Australia | 8–16 business days |
Please note that delivery times are estimates and may vary depending on carrier delays or peak periods such as holidays and sales events.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your delivery at any time. If you have not received your tracking information within 5 business days of placing your order, please don't hesitate to reach out to us.
Something Not Right?
If your order arrives damaged, is delayed beyond the estimated window, or you have any concerns at all — we're here. Reach out to us and we'll make it right. At Calla Co, your satisfaction and your pet's happiness always come first. 🐾
